Legal
Privacy Policy
Last updated: January 1, 2026
01Introduction
FractalX Technologies FZ-LLC ("FractalX", "we", "our", or "us"), registered in the Ras Al Khaimah Economic Zone (License No. 47031442), United Arab Emirates, is committed to protecting your privacy. This Privacy Policy applies to the FractalX website and to our mobile application CourtX (formerly APL Padel; Android package name io.fractalx.courtx), published on the Google Play Store under the developer account "Bryan Caro" and on the Apple App Store, and operated by FractalX Technologies FZ-LLC. It explains how we collect, use, disclose, and safeguard your information when you use our website, our CourtX app, and our related products and services. Please read this policy carefully. By accessing or using these services, you agree to the terms of this Privacy Policy.
02App and Developer Details
This Privacy Policy expressly covers the following application and the parties responsible for it. App name: CourtX (formerly APL Padel). Android package name (application ID): io.fractalx.courtx. Platforms: Google Play (Android) and the Apple App Store (iOS). Google Play developer account: Bryan Caro. Operator, legal entity, and data controller: FractalX Technologies FZ-LLC, Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates. Contact: admin@fractalx.io. These details match the developer and app information shown on our Google Play and Apple App Store listings.
03Data We Collect
We may collect personal information that you voluntarily provide to us, including your name, email address, and any messages or content you submit through our contact forms. When you create an account and use the CourtX app, we also collect your profile information (such as your name, email address, optional profile photo, and self-reported playing level) and your activity within the app (such as the tournaments, matches, and court bookings you join). If you enable push notifications, we collect a device notification token so we can deliver alerts about your tournaments, matches, and bookings. We also automatically collect certain technical information when you use our website or app, such as your IP address, device and browser type, operating system, referring URLs, and information about how you interact with our services.
04How We Use Your Data
We use the information we collect to operate, maintain, and improve our website and services; respond to your inquiries and fulfill your requests; send you technical notices and support messages; monitor and analyze usage trends to improve user experience; and protect the security and integrity of our services.
05Cookies
We may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our services and your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
06Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and services, provided they agree to keep your information confidential. We may also disclose your information when required by law or to protect our rights.
07Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
08Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
09Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data; the right to restrict or object to processing; and the right to data portability. To exercise any of these rights, please contact us using the information provided below.
10Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
11International Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
12Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13Payment Security
All payment transactions on FractalX products are processed through Stripe, a PCI DSS Level 1 certified payment processor. FractalX does not store, transmit, or have access to your full card number or financial credentials. Our website uses HTTPS (TLS) encryption to protect all data in transit. For more information on how Stripe handles your payment data, visit stripe.com/privacy.
14Contact
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at admin@fractalx.io or through the contact form on our website.